Most frequent questions and answers

What are your delivery and pick up policies?

Deliveries are made between 10am and 4pm. We work closely with many of the resorts and concierge services on island so special arrangements can be made outside of our normal hours. All pick-ups should be ready by 10:00 am on the day of departure, unless previous arrangements have been made. If you decide to extend your rental, you must notify Calabash Baby LLC. 24 hours prior to the return date. All drop off and pick up times are subject to real estate offices check-in (out) policies, hotel policies and homeowners policies. Customers can request specific times for delivery and we will do our best to accommodate you.  Please note, any deliveries or pickups required prior to 7am or after 6pm incur a $25 additional fee.

Can you deliver to the airport?

YES, airport deliveries can be scheduled on a case-by-case basis for a fee of $60. Only car seats, strollers, and small items can be delivered to the airport.  Please note, any deliveries or pickups required prior to 7am or after 6pm incur a $25 additional fee.

Do you install car seats?

No. We are not authorized to install car seats. Please refer to the manufacturer recommended installation guides.

Is there a location I can pick up from?

No, we strictly only offer delivery.

Is there a minimum number of days required for rental?
We do have a 3 day minimum required and $50 order minimum for all orders. Delivery and pick-up is $30.
What if we are staying at two different places?
No problem. We can pick up at a different location for no extra charge. If you need to have us transfer we can do that too. There will be a $20 transfer fee.
Where do you deliver?
We service the entire island of St. Thomas. Whether you are staying at a private residence, hotel, Air B&B or condo we are here to meet your needs.
What is your cancellation policy?

Calabash Baby has a 72-hour cancellation policy. All cancellations made prior to 72 hours will be 100% refundable. Cancellations placed within 72 hours will be charged a 50% deposit fee.  Once we deliver items we do not refund for early return of rental items.

Are your products safe and clean?

Safety is our number one concern at Calabash Baby. We register every product with the manufacturer and are kept notified of all equipment recalls. We sanitize our products after every use using a steamer that is heated to 200 degrees and use non-toxic cleaning products. Sheets and all cloth materials are laundered with fragrance free detergents.

What if I lose, damage or return my gear dirty?

Equipment must be returned in clean condition as it was received. Failure to do so will result in a $25.00 additional cleaning charge. All rental items are inspected before drop off and noted. If there is any damage to rental items the renter will be fully responsible to pay for all damages. We understand there will be normal wear and tear. If damage is beyond repair, renter will be fully responsible to pay for a replacement of equal or fair market value of said product. Renter is also fully responsible if items are lost or stolen. Products must be returned with all accessories and parts intact and in proper working order.

Do you assemble cribs?

Yes. They are installed prior to your arrival, unless restrictions are in place at your rental location that will not permit us to do so.

How far in advance do I need to place my order?

To ensure availability, it is suggested you place your order as soon as your travel plans are confirmed. Of course we understand that sometimes plans cannot be made until the last minute so we do our best to accommodate your needs. Call us for last minute orders.

What if I am not satisfied with my order?

If you are not satisfied, we will be happy to replace the item as soon as possible so you can enjoy your trip to St. Thomas.